Last Updated: November 26, 2025
By accessing and using PugWorks Cloud Backup ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use the Service.
PugWorks Cloud Backup provides automated cloud backup solutions with military-grade encryption for Windows, Linux, and macOS systems. The Service includes:
To use the Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
You must be at least 18 years old and able to form legally binding contracts to use this Service. By using the Service, you represent and warrant that you meet these requirements.
We offer multiple subscription tiers (Basic, Startup, Commercial, and Enterprise) with different storage limits, features, and pricing. Full plan details are available on our pricing page.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your plan.
You may upgrade your plan at any time. Upgrades are prorated for the remainder of your current billing period. Downgrades take effect at the start of your next billing period.
We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing period but will apply to subsequent renewals.
For new Startup Monthly plan subscriptions only, we offer a 14-day money-back guarantee. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription. This guarantee:
You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. You will retain access to the Service until the end of your paid period.
Except for the 14-day money-back guarantee, all payments are non-refundable. No refunds or credits will be issued for partial months or years of service, upgrade/downgrade refunds, or refunds for periods unused with an open account.
Your subscription includes a specific amount of storage as defined in your plan. If you exceed your storage limit, you may be required to upgrade to a higher tier plan.
We retain your backup data according to your plan's retention policy. Upon cancellation or account termination, your data will be retained for 30 days, after which it will be permanently deleted.
You agree not to use the Service to store or transmit:
We employ industry-standard security measures including AES-256 encryption for data at rest and in transit. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We strive to maintain 99.9% uptime for Enterprise plans with an SLA guarantee. Other plans do not include uptime guarantees. We do not guarantee uninterrupted or error-free service.
We may perform scheduled maintenance that temporarily interrupts the Service. We will provide advance notice when possible.
Support levels vary by plan:
The Service, including all software, content, and technology, is owned by PugWorks and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
You agree to indemnify and hold harmless PugWorks, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:
You may terminate your account at any time by canceling your subscription through the Service dashboard.
We may suspend or terminate your account immediately if you:
Upon termination, your right to use the Service will immediately cease. Your data will be retained for 30 days, after which it will be permanently deleted. No refunds will be issued except as required by law.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
These Terms shall be governed by the laws of the United States and the state in which PugWorks is incorporated, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that either party may seek injunctive relief in court.
These Terms constitute the entire agreement between you and PugWorks regarding the Service and supersede all prior agreements.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
If you have questions about these Terms of Service, please contact us at:
PugWorks
Email: legal@pugworks.com
Support: support@pugworks.com